Shipping policy

Shipping Policy

Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking as soon as your order ships.

Shipping Rates
Standard tracked shipping: $4.95 flat rate.
Orders of $149 or more ship FREE.

Shipping Times
We ship via tracked express delivery. Most orders (over 60%) arrive within 4–7 business days of shipping. The typical delivery window is 4–9 business days, and in rare cases delivery may take 10–14 business days due to carrier or customs delays.

Total estimated time from order to delivery: 5–11 business days.

Order Tracking
Every order includes a tracking number. Track your order anytime at Track Your Order or via the link in your shipping confirmation email.

Shipping Destinations
We currently ship to the United States.

Shipping Protection
At checkout you can add Shipping Protection ($2.99), which covers loss, theft, or damage in transit — if anything happens to your protected package, we'll reship it free of charge, no carrier claims needed. Orders without protection are still covered by our standard process: if tracking shows delivered but your package is missing, or your order is lost in transit, contact us within 7 days and we'll work with you and the carrier to resolve it.

Delays
While most orders arrive within the estimated window, delivery times are estimates and not guaranteed. Carrier delays, customs processing, weather events, and peak seasons (holidays) can extend delivery times. If your order hasn't arrived within 15 business days of shipping, contact us at info@tranquira.com and we'll investigate with the carrier.

Incorrect Address
Please double-check your shipping address at checkout. We're unable to modify addresses once an order has shipped. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment (additional shipping fees may apply).

Questions?
Contact us at info@tranquira.com and we'll respond within one business day.