Refund policy

Return and Refund Policy

30-Day Returns
If you are not happy with your order, you can return it within 30 days of delivery for a full refund of the purchase price.

Return Conditions
Items must not be worn beyond trying on, must be unwashed, with the tags on and in their original packaging. Trying an item on to check the fit is fine. For hygiene reasons we cannot accept items that have been worn or washed.

How to Start a Return
Email us at info@tranquira.com with your order number and let us know you would like to return it. We will reply within 1-3 business days with return instructions and the return address. Please do not ship anything back before receiving instructions.

Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days. You will receive an email confirmation when it is processed. Original shipping charges, where applicable, are non-refundable, and return shipping is the customer's responsibility.

Exchanges
For a different colour, start a return as above and place a new order for the item you want, so it ships right away. For a different size, see the size-exchange guarantee below.

Size-exchange guarantee
Wrong size? Write to us within 30 days of delivery and we'll send you the right size free of charge.
How to request it: email us at info@tranquira.com with your order number; your underbust and bust measurements, so we send the right size; and photos of each bra showing the tags on and the size label, with any bra you haven't tried on still in its packaging. The bras must not be worn beyond trying on, must be unwashed and must have the tags on.
After we approve your request, the new size is processed and shipped like a normal order; see our shipping policy for times.
Limits: one request per customer, identified by email and shipping address; it can cover all the bras in that order. Same colour, new size. If that size is unavailable, we can send another colour in the right size if you prefer; otherwise we refund the amount you paid for those bras.
Usually nothing needs to be sent back, for exchanges or refunds under this guarantee. In particular cases we may ask you to send the items back, at our expense.
This guarantee is offered by Y.M. Strategic Consulting Services LLC (Tranquira), 7 Penhurst St, Rochester, NY 14619, United States (info@tranquira.com) for orders placed on tranquira.com. It adds to your legal rights and does not limit them: in case of a lack of conformity you are entitled by law to remedies free of charge, and this guarantee does not affect them, nor your right of withdrawal.

Damaged or Defective Items
If your order arrives damaged or develops a fault within the return period, contact us with photos at info@tranquira.com. We will send a replacement or issue a full refund, including shipping, at no cost to you. No need to return the item unless we ask.

Questions?
Email info@tranquira.com. We respond within one business day.